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zyBooks - Help center
Students: Getting started
What is a zyBook code?
What is a prepaid access key?
How do I change my email address, password, student ID, or class section?
How long do subscriptions last? / Can I extend? / Can I save or print?
Why am I not receiving an email from you for a password reset or for my email verification?
Night mode / dark mode
Credit card / payment issues
Payment: Cost, financial aid, refunds, discounts, and more
How much do zyBooks cost?
Does zyBooks offer temporary subscriptions?
How can I subscribe if I don't have a credit card?
Why was my payment declined?
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Discounts and refund policies
Can I get a refund if I drop my class, or I'm waitlisted and don't get in?
If I am retaking a class, can I get a discount?
I am using zyBooks in two classes; can I get a discount?
Working on activities
Programming: What does it mean if I get a message that my program timed out or my program's end is never reached?
Why am I not receiving credit for my work?
Why can't my instructor see my activity?
What should I do if an activity or equation doesn't load properly?
What are assignments, how do I get credit for them and how do I submit them?
How do I get points for an assignment
How to submit assignments to D2L/Brightspace.
How to submit assignments to Blackboard
How to submit assignments to Moodle
How to submit assignments to Canvas
Extending a subscription for personal use.
Can I subscribe without being in a class, to learn on my own?
What software is required? Do you have a iOS or Android app?
Do zyBooks work on a mobile phone? Do you have an app?
How can I get further help?
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