Students

Getting started

• Students: Getting started
• What is a zyBook code?
• What is a prepaid access key?

Your account

• Class sections
• How do I change my email address, password, student ID, or class section?
• How long do subscriptions last? / Can I extend? / Can I save or print?
• Why am I not receiving an email from you for a password reset or for my email verification?
• Night mode / dark mode

Payment information

• Credit card / payment issues
• Payment: Cost, financial aid, refunds, discounts, and more
• How much do zyBooks cost?
• Does zyBooks offer temporary subscriptions?
• How can I subscribe if I don't have a credit card?
• Why was my payment declined?

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Discounts and refund policies

• Can I get a refund if I drop my class, or I'm waitlisted and don't get in?
• If I am retaking a class, can I get a discount?
• I am using zyBooks in two classes; can I get a discount?

Working on activities

• Programming: What does it mean if I get a message that my program timed out or my program's end is never reached?
• Why am I not receiving credit for my work?
• Why can't my instructor see my activity?
• What should I do if an activity or equation doesn't load properly?

Submitting Assignments

• What are assignments, how do I get credit for them and how do I submit them?
• How do I get points for an assignment
• How to submit assignments to D2L/Brightspace.
• How to submit assignments to Blackboard
• How to submit assignments to Moodle
• How to submit assignments to Canvas

Other

• Extending a subscription for personal use.
• Can I subscribe without being in a class, to learn on my own?
• What software is required? Do you have a iOS or Android app?
• Do zyBooks work on a mobile phone? Do you have an app?
• How can I get further help?