Note: This article is intended for bookstores and university purchasers. If you are a student, please refer here: Students: Getting started
How do I order a zyBook?
Please reach out to us at firstname.lastname@example.org. Click here for a list of the information we will need to fulfill your order. We recommend ordering extra access keys, as we only bill for the keys that are sold.
What do I get when I order access keys for a zyBook?
A bank of access keys will be provided in the form of a PDF. The PDF provides one access key per page for easy distribution. A sample PDF can be viewed at the bottom of this article. We can also provide the access keys in a .csv file if requested.
What is the billing model used?
After a certain date (e.g. after add/drop date usually 3 weeks after courses start), an invoice will be sent for the number of keys sold. When invoicing, we can reference a Purchase Order. Any unsold keys will be deactivated. Since we only bill for the keys that are sold, it does not hurt to have any extras on hand.
What should I do with expired access keys? / Can I return or get a refund/credit for unused access keys?
Please destroy any leftover access keys you have at the end of each term. These keys will be deactivated and cannot be used towards any other book. We only bill for the keys that are sold, so there is no need to issue a credit for any unused access keys.
Where can I find the ISBN and pricing for my book?
Please reach out to us at email@example.com for a list of the upcoming zyBooks. Please note that the ISBN will change every term.
Why do the ISBNs change every term?
All of our zyBooks are made for each instructor, institution, course, and term. The instructor using us will have a specific book made just for them and that book will have a unique ISBN assigned to it. This is because our books are highly configurable, so we want to make sure that bookstores are selling the right version of the book that the instructor has configured.
What instructions are provided to students?
The instructions are provided on each page of the access key pdf. A copy of those instructions is listed here:
To access your zyBook, visit: www.zybooks.com
1. Create an account. If you are a returning user, sign in.
2. Enter zyBook code in "Find zyBook" field: ______________
3. Input your access key into the appropriate field
4. Click "Subscribe"
Your access key is ________________
Please email firstname.lastname@example.org with any questions.
Do you support inclusive access?
Yes, there are several ways we can accommodate for books under the inclusive access model. Please click here for more information.
Where can I go for more information?
Please reach out to us at email@example.com and we'll be happy to help!