This article is intended for bookstore staff and university purchasers. If you are a student, please refer here: What is a prepaid access key?
Students typically purchase their subscriptions directly from our website. Because zyBooks are priced so low, the majority of students on financial aid simply subscribe online with a credit card, and then effectively reimburse themselves when their financial aid disbursement arrives in a few weeks. That's generally the easiest process for the student. In some cases, when requested, we can defer payment for a few weeks.
We understand some schools wish to involve the bookstore, and we are happy to work with bookstores who need to provide course materials for students on Financial Aid. We are sensitive to the overall cost to the student and will provide you with access keys at a 10% discount on the price per student quoted.
How do I order a zyBook?
All of our zyBooks are made for each instructor, institution, course, and term. The instructor using us will have a specific book made just for them, and that book will have a unique ISBN assigned to it. This is because our books are highly configurable, so we want to make sure that bookstores are selling the right version of the book that the instructor has configured. You may contact us for a list of zyBooks being taught at your institution for each term.
When you place an order with us, a bank of access keys will be provided in the form of a PDF. When you are finished with sales for the term, please email ASC_US_AR@wiley.com and let them know how many keys were sold. They will only bill for the keys that are sold, so it does not hurt to have extras on hand. Any unsold keys will be deactivated. When invoicing, we can reference a Purchase Order.
When you are ready to place an order of access keys for a zyBook, please provide the following to firstname.lastname@example.org :
Bookstore Information (for key distribution)
Primary Contact Name:
Primary Contact Email:
Primary Contact Phone Number:
Billing Information (Accounts Payable)
Billing Contact Name:
Billing Phone Number:
Order Information (Please provide any information you may have)
Number of Access Keys Required:
If you are a returning customer, we only need to know how many keys you would like for each book. You may email us at email@example.com for a list of current books at your institution.
What do I get when I order access keys for a zyBook?
A bank of access keys will be provided in the form of a PDF. The PDF provides one access key per page for easy distribution. A sample PDF can be viewed at the bottom of this article. We can also provide the access keys in a .csv file if requested.
What is the billing model used?
After a certain date (e.g. after add/drop date, which is usually 3 weeks after courses start), an invoice will be sent for the number of keys sold. When invoicing, we can reference a Purchase Order. Any unsold keys will be deactivated. Since we only bill for the keys that are sold, it does not hurt to have any extras on hand. Please contact ASC_US_AR@wiley.com for any questions about billing/invoicing.
What should I do with expired access keys? / Can I return or get a refund/credit for unused access keys?
Please destroy any leftover access keys you have at the end of each term. These keys will be deactivated and cannot be used towards any other book. We only bill for the keys that are sold, so there is no need to issue a credit for any unused access keys.
Where can I find the ISBN and pricing for my book?
Please reach out to us at firstname.lastname@example.org for a list of the upcoming zyBooks. Please note that the ISBN will change every term.
Why do the ISBNs change every term?
All of our zyBooks are made for each instructor, institution, course, and term. The instructor using us will have a specific book made just for them and that book will have a unique ISBN assigned to it. This is because our books are highly configurable, so we want to make sure that bookstores are selling the right version of the book that the instructor has configured.
What instructions are provided to students?
The instructions are provided on each page of the access key pdf. A copy of those instructions is listed here:
To access your zyBook, visit: www.zybooks.com
1. Create an account. If you are a returning user, sign in.
2. Enter zyBook code in "Find zyBook" field: ______________
3. Input your access key into the appropriate field
4. Click "Subscribe"
Your access key is ________________
Please email email@example.com with any questions.
Do you support inclusive access?
Yes, there are several ways we can accommodate for books under the inclusive access model. Please click here for more information.
Where can I go for more information?
Please reach out to us at firstname.lastname@example.org and we'll be happy to help!