{"message":"An instructor has not yet configured this link to point to a zyBook
section or assignment.You may wish to contact your instructor about the unconfigured
link."}
Linking is a two-step process. If a student sees the error message above, that means the instructor has only done the first of the two steps.
To resolve the instructor needs to
- Click on the link they created. This takes them to their library.
- Click on the zyBook they wish to link to
- On the right, select if they want to link to an assignment or a section
- Select which section or assignment to link to.
Account not found
We don’t recognize your email address. If you are an instructor attempting to create
links from your LMS you must first be assigned as an instructor on your zybooks.
Please contact support@zybooks.com for assistance.
This error could mean two things.
More common: The email address the LMS is sending does not match the email address tied to the zyBooks account. To resolve, the instructor should go into the Profile/Account settings in their LMS. In some cases I have seen the email field in the LMS be a personal email, a different variation of a school email, or even be blank.
If the email address does appear to match, please share a screenshot of the email on file with support@zybooks.com for further investigation.
Less common: The instructor may not have a zyBooks account yet. They can create an account on our sign up page.
You are not teaching any classes right now. You must be assigned as an instructor on
a zyBook to be able to configure a link from an LMS. Please contact support@zybooks.com
In order to link to a zyBook, an instructor must have an active class zyBook in their library.
If an instructor believes they should have a book but are not seeing it, here are some possibilities to consider.
-> The instructor may not have filled out an adoption yet. Instructors can adopt a zyBook using the adoption form.
-> The instructor may have filled out an adoption request but the request may not have been fulfilled yet. The instructor can work with their Account Executive to check the status of the request.
-> The zyBook could have been fulfilled but may not have yet been added to the instructor or LMS's admins library and may need to be added. The person setting up the link can contact support@zybooks.com to be be added to the book.
"message": "LTI request was invalid (Invalid OAuth signature). Contact
support@zybooks.com for help."
The key and secret may have been entered incorrectly. Try going in and updating them. If that does not resolve the issue, email the support team for further troubleshooting as this error tends to vary.
"message":"Invalid LMS configuration. No valid role was provided. User must be
one of [Student, Learner, Instructor, Mentor, TeachingAssistant]"
This error implies that the issue is on Canvas's end. The user may have not been given a role or has been given a role that doesn't match any of the roles we were expecting. In these cases, we would let the user know that they should reach out to Canvas support for more help.
Other errors
Individual students are unable to submit
The student most likely has not activated the assignment yet. In order for zyBooks to be able to send a score to the grade book, the student must "activate" the assignment by clicking LTI link for that assignment. If a zyBook has 5 links, a student must click each of the 5 links in order for their scores to be sent for each of the 5 assignments that were linked to.
The entire class is unable to submit a particular assignment
The link may have been set up incorrectly. Email support@zybooks.com and let us know which assignment is having trouble.
Students are asked to pay again
The student likely has two accounts. This is explained further in the student-facing article, I already paid, so why am I being asked to subscribe again?
The option to link is not visible.
zyBooks linking requires a minimum screen width of about 760px. For the best experience, set up the link to open in a new tab/window rather than in the LMS.